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Service Requirements. Knowing and managing the whole end-to-end service lifecycle

Abd-El-Kader Sahraoui 1 Thomas Blum 
1 LAAS-ISI - Équipe Ingénierie Système et Intégration
LAAS - Laboratoire d'analyse et d'architecture des systèmes
Abstract : There is an ongoing pressure on IT service prices based on efficient and effective processes and IT infrastructure on market. The client demands more (web scalable, service provider. For example cloud services especially are not only a technical challenge. They capture the attention of the business and they are the source of growth for the business. Clients and suppliers are searching for the right In-/ Outsourcing level to fulfil these demands. In focus are the business processes and the supporting IT services along the whole supply chain. IT services have also an end processes, IT/infrastructure, legal, finance). Existing requirements engineering and management models concentrate only on parts of the IT service requirement li management of the IT services. The article regards the definition of service requirements and develops a model for the end-to-end lifecycle management of service requirements and requirement engineering also as basis of Continual Service Improvement and Knowledge Management. Other parts are topic of the current investigation.
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Submitted on : Thursday, February 22, 2018 - 10:24:56 AM
Last modification on : Monday, July 4, 2022 - 9:38:34 AM
Long-term archiving on: : Saturday, May 5, 2018 - 4:55:27 AM


  • HAL Id : hal-01704834, version 1


Abd-El-Kader Sahraoui, Thomas Blum. Service Requirements. Knowing and managing the whole end-to-end service lifecycle. ARPN Journal of Systems and Software, 2012, 2 (10), pp.255-261. ⟨hal-01704834⟩



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